Privacy Policy

Last Updated: 21 October 2025

​

1. Introduction

​

Welcome to Alice AI (“we”, “us”, “our”). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect your information when you visit our website aliceai.com.au (“Website”) or use our related products and services (“Services”).

By using our Website or Services, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our Website and Services.

​

2. Information We Collect

​

We collect personal and non-personal information to provide and improve our Services. This includes:

• Contact details – name, email address, phone number, and business information when you submit a form, register, or contact us.

• Account and payment information – if you subscribe or make a purchase through our Services.

• Usage data – IP address, browser type, device details, access times, referring URLs, and pages viewed.

• Cookies and analytics data – small data files stored on your device that help us understand visitor behaviour and improve the Website.

• Communications – any correspondence you send us via email, chat, or contact forms.

​

3. How We Collect Information

​

We collect information through:

• Forms and registrations on our Website.

• Cookies, web beacons, and analytics tools (e.g., Google Analytics).

• Direct communications (emails, support requests, or customer calls).

• Third-party integrations used to operate and improve our Services.

​

4. Why We Collect Information

​

We collect and use personal information for purposes such as:

• Providing and maintaining our Services.

• Managing accounts, billing, and customer support.

• Improving Website performance and user experience.

• Sending updates, offers, and marketing communications (only with your consent).

• Ensuring compliance with applicable laws and protecting our legal rights.

​

5. Sharing Your Information

​

We value your privacy and will never sell your personal information.
We may share your information only in the following cases:

• With trusted third-party providers who help operate our business (e.g., payment processors, web hosting, analytics).

• With affiliates or successors in the event of a merger, acquisition, or business restructuring.

• When required by law or regulation, or to protect our legal rights.

• With your consent, where applicable.

All third-party partners are required to comply with strict confidentiality and data protection standards.

​

6. International Data Transfers

​

Some of our trusted service providers may be located outside Australia. By using our Website and Services, you consent to the transfer of your information to these providers, who are required to handle it securely and in accordance with this Privacy Policy.

​

7. Data Retention

​

We retain personal information only as long as necessary to fulfil the purposes described above or as required by law. Once it’s no longer needed, we take reasonable steps to delete or anonymise it.

​

8. Security of Your Information

​

We use administrative, technical, and physical safeguards to protect your personal information from loss, misuse, unauthorised access, or disclosure. While we take every precaution, no online service can be completely secure, and you share information with us at your own risk.

​

9. Cookies and Tracking Technologies

​

Cookies help us deliver a more personalised and efficient browsing experience. You can control or disable cookies through your browser settings; however, doing so may limit certain Website features.

​

10. Your Rights

​

You have rights under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, including to:

• Request access to your personal information.

• Ask for corrections to inaccurate or incomplete data.

• Withdraw consent for marketing communications at any time.

• Request deletion of your personal information, where legally permitted.

• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy rights have been breached.

To exercise your rights, please contact us using the details below.

​

11. Children’s Privacy

​

Our Website and Services are not intended for individuals under 16 years of age. We do not knowingly collect personal information from minors. If you believe a child has provided us personal data, please contact us and we will take prompt action to delete it.

​

12. Changes to This Privacy Policy

​

We may update this Privacy Policy from time to time. Changes will be reflected on this page with an updated revision date. We encourage you to review this policy periodically to stay informed about how we protect your information.

​

13. Contact Us

​

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Alice AI
📍 140 Wellington Road, East Brisbane, QLD 4169
📧 support@aliceai.com.au

​